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Are your designer items originals?
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Our Products are not manufactured by, sponsored by, affiliated with, or associated with Herman Miller, Charles or Ray Eames, Knoll, Florence Knoll, Sonia Rolo or other companies. Originals are far and few between; and the rare few left are in the museums or held by collectors. They are too old for your home. All of our designer items are handcrafted reproductions built to meet and exceed your standards.
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Can I see the products in person first?
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Yes our products can be viewed in person.
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Do I have to pay sales tax?
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All GST is inclusive in the sale price.
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Do you have order confirmation for me?
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Yes. After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. This email is your receipt. We encourage you to review the order and advise us of any mistakes so that we can make any needed changes. If you do not receive an “Order Confirmation” email please contact us by phone or email. Be sure to have your email address and order number ready.
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Do you offer any discounts on bulk orders?
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We can offer an additional x % off your entire purchase depending on the total order. Resellers can contact us via e-mail info@istylefurniture.com.au for special wholesale pricing.
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Do you ship to overseas?
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We do not ship Overseas this current time.
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How long will it take to receive my order?
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We use several shipping agencies depending on the size and weight of your order. Your order is usually shipped within 1-3 business days. We will notify you who will ship your order and when. In terms of out-of-stock items, we will notify you immediately, and it’s your choice to wait for the coming items or get refund.
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What are my payment options?
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Visa, MasterCard, Paypal via online, or EPTOS, Visa, MasterCard, Cash in person at our Showroom
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What if a product is out of stock?
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If the product is out of stock after purchase, we will notify you ASAP to offer the back order date or you issue a full refund. If the product you intend to purchase is out of stock, please contact us or email us via info@istylefurniture.com.au and we will advise of the product arrival date.
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What if my order arrives damaged or defective?
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A: If a product arrives damaged, defective, or if we made a mistake, we will correct the situation at no cost to you. Sometimes parts will be sent, other times we will pay to collect the item at your location and send a replacement to you. What we need from you is photographic proof of the damage, defective or wrong item (or broken packaging if necessary) to help us evaluate the situation and work out solution efficiently.
We pride ourselves on providing a no-cost remedy to any damage or mistakes so that you will have exactly what you ordered, however, if you decide you do no want parts or a replacement, the item can be returned under our standard return policy, including costs involved.
